Frequently Asked Questions

14.75% and $3.50 per Room per Night

Check-in is at 3:00 p.m. and checkout is at 11:00 a.m.

Smoking is not permitted in any part of the hotel or in the guest rooms.

Wi-Fi access is included as part of our daily Facility Fee. 

Tailored to fit your schedule and open 24 hours day, our expansive Fitness Center features a full range of equipment by Technogym. Equipment includes free weights, stationary equipment, treadmills, elliptical machines, stationary bikes, yoga and Pilates equipment.  On demand personal training is available upon request.  Please note that children under the age of 16 are not admitted to the Fitness Center.

Service dogs are permitted in the hotel.  No other pets are allowed.  

Room service by Benjamin Steakhouse is not currently available.

Located in our Lobby adjacent to the Front Desk, the Business Center is available 24/7 with our compliments. 

Our guest rooms features an in-room Nespresso Coffee Bar and Tea Kettle with a selection of coffee and tea products.  We also provide two bottled waters daily in the room as part of our daily Refreshment Fee.

Yes, each room features a mini-refrigerator.

Yes, the hotel requires a $50 incidental deposit, per room, per night during your stay.

At the time of registration, all guests must present a valid credit card and photo ID.   At that time, an authorization will be made for the entire visit of room and tax charges, along with an incidental deposit for any other charges.  Our Front Desk can advise you on the current incidental deposit amount.

The incidental deposit is a credit hold made to your credit card and is released by the hotel on the day of departure back to your bank.  Please note, any bank may take up to 14 days to release any credit hold on a credit card.  Your bank can provide you the most updated information on their policies.  

Yes, we are happy to hold up to two packages for you, complimentary. For each additional package there is a $15 service fee. Packages may arrive no earlier than seven days prior to your stay. You must have a valid reservation or be a registered guest for the hotel to accept any items on your behalf. Packages received for any person who is not a registered or expected guest will not be accepted and will be returned to sender. 

Contact the Accounting Department for assistance at 212-338-0500.

Any changes or cancellations must be done through the same booking agent or website where you originally make the reservation.

21 Years Old

If booked directly through the Hotel, we have a 24-hour prior to arrival cancelation policy on most reservations. You must cancel by 3 p.m. EST the day prior to arrival to avoid penalty of one night's room and tax charges. On certain reservations (prepaid and group bookings), a special cancelation policy may apply. If booked through a third party, contact the booking agent or website directly for cancelation policies.

By car, estimated travel times are as follows:

• John F. Kennedy International Airport: 50 Minutes
• LaGuardia Airport: 30 Minutes
• Newark Liberty International Airport: 50 Minutes

Reduced rate self parking for our guests is available at Regal Parking, 11 East 38th Street (between Madison and 5th Avenue.  Current daily rate of $55 (sedan/regular-size car) and $65 (SUV/oversize car) per 24 hours will apply. Guest must drive directly to the parking facility to drop off and retrieve for parking. Hotel will validate car receipt at the front desk and payment is made directly to the garage.

Please consult the Directions Page for more information on how to reach our hotel.